Change your customer's bank statement reference

Whenever a customer makes an online payment, they will see that come through on their bank statement. It's a good idea to always ensure this is clearly recognisable to prevent confusion. Stripe allows

  1. Navigate to the "Settings" page using the left navigation bar

  2. Select "Account Information" under "Business Settings"

  3. Scroll down and modify the field "Statement descriptor"

If you are operating a multi-branch or franchised venue, you should enter your location name as part of the statement descriptor. Otherwise customers won't be able to differentiate purchases between your different locations.

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